Somebody, fire the subcontractor behind ‘Nokia at 3GSM’ site
Last Friday, I posted a rant about silly web design mistakes in “Nokia at 3GSM” web site. Well, the situation seems to be even worse: our 3GSM email newsletter reveals the email addresses of everybody in the distribution list.
From: 3GSMBarcelona@nokia.com [mailto:3GSMBarcelona@nokia.com]
Sent: 8 februarie 2007 15:42
To: (~1000 email addresses in clear text)
I’m not in a position to apologize on behalf of Nokia, but personally, I’m appalled. You don’t do this. You simply don’t. If we do something like this, how do we expect people to trust us taking good care of their personal data?
Official Nokia spokespersons and people behind the site: please do something and fast.
Ps. I’ll send email to some of my contacts asap.
Update: It seems that the particular subcontractor that developed the website is not the same one to blame for the email blunder. My apologies for blaming the website creators. But I don’t take back my strong words: I think this kind of privacy blunders are unacceptable, regardless of whose fault it technically speaking is.
Tommi,
Thank you for your quick reaction.
Someone must pay for this.
For God’s sake (again) we are talking (again) about Nokia Corporation.
If only web designers are to blame… The politics, technical support and many other aspects of Nokia are getting worse day by day.
Just read the “discussions” forums, you’ll hardly find a friendly message…
Please Tommi, if you like your company, try to make your bosses understand that a serious and successful company should look more carefully at his customers. I could give a good example with a company (you know, the fruit one…) that just entered the phone market and due to their reknowned care for customers they’ll for sure attract a serious number of dissapointed Nokia users… We’ll see…
“It’s like porn, you know it when you see it”…
It’s just like a clue, it’s really easy to spot when someone hasn’t gone one. Nokia can do some really clever insightful stuff, but there’s still some terribly pre-cluetrain thinking going on in Nokia-land. Three recent examples:
1. Whatever the tune recommendation service is, it’s IE only.
2. The Smart2Go webcast today, did you try to follow it on a non-Windows box? Ok it was delivered by an outside company, but still…
3. CES and 3GSM coverage, try following either on a Nokia device.
How do you know it’s a sub-contractor and not an employee?
Boom
Boom: in fact I don’t. I only know that the site has been subcontracted, and I assumed that this included the email newsletter.
This is something serious since the privacy of the people who signed up is at risk.
It is indeed a big error, and someone must be called to reason. This is not my phone store down the street, this is Nokia. People that work for/with them should feel that responsability. I know i would if i worked for them…
I was wondering what all of those bulked email addresses were… thats a really bad error.
BTW, have you checked the new nseries.com web site yet? Argh.
On the 3gsm website the datasheet for the E61i datasheet pdf shows the standby times and instead of GSM it says GMS! They got the WCDMA bit right though.