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« ROI of blogging | Main | Fring available for S60 3rd Edition (free calls etc.) »
As you know, I have recently started in a new job position, and I still want this blog to be valuable for both the readers (=end-users) and for Nokia/S60. Or to be accurate, I want to make it even better.
But how to do it in practice?
There's one thing that I have learned during the last year: blogging = talking + listening. So, the best way for me to make this blog valuable, I believe, is to integrate both the talking part and the listening part as closely as possible to our daily work.
In practice that would mean:
- writing with an insider voice about the stuff we do in Nokia/S60, or have recently achieved
- collecting feedback from the readers and feeding it back to the actual development process
What do you think: is this the right approach?
Dear Nokia people in my own unit and elsewhere: feel absolutely free to contact me (tommi dot vilkamo at nokia dot com) if you want me to:
- spread the word about something you think is worth attention
- ask questions from the readers (e.g. "What do you think about our new application?")
---
Ps. I think there are currently a couple of thousand regular readers, some of whom are very knowledgeable, insightful, and/or influential. Consider them as a focus group with steroids, if you will.
Comments
well Tommi, I think what people would like to have, they simply can't, and it's logical.
We'd like to know what you goings are going after. But if you tell us you'll loose your competitive advantage, so no point in going that way.
However, trying to feel what your readers/S60 users like about the S60, what they would change, what's possible and what's not, this kind of things are matter of discussion, without compromising any "secret".
The initiative you took asking us for 3 things to improve had that massive sucess. This kind of things works, don't you agree? I think that in the days we live, where internet rules the world, everyone wants to interact with everything. And with phones too.
People like to know that their ideas are beeing heard and beeing discussed. This is a great place for doing so. Who knows if you have some idea there, and even not telling what it is, you talk about it without revealing too much, trying to catch what users think about it.
It could help you deciding whether a cerain feature should be (or not) more developed. Do you agree?
The best example I know about the developer/client relation I ever knew is the one at SIGames. I think at least one of the readers of this blog knows the Football Manager (former CM) game.
Well they still go to their forums everyday, talking to players, getting feedback, assuming this or that, saying that aspect X will be revisied etc. They get a lot from their users. But they give plenty too, keeping everybody happy. when the company was smaller, 10 years ago, we could even exchange emails with the programmers theirselves...
I'm not saying that we should have the same here. We are talking about very different things, but it's just an example of how interactivity can result in benefits for both parties.
But this blog is already considered very good. One of the best if I may say. You provide us with relevant infos, questions, and even finnish humour :)
Posted by: Alexandre Silva | January 30, 2007 02:13 PMI believe that the times ahead can only be even better! Keep up the good work Tommi.
Hmmm. Pay attention to the "we-are-not-the-nokia-support-blogs" dramatic replies:-).
Posted by: Horia | January 30, 2007 02:29 PMI agree. I think you've got the balance between listening and talking about right Tommi.
As an S60 user I think it's great that there's a place where I can suggest ideas or make criticisms and know that they will be read and discussed by other users and Nokia developers. Of course, not every suggestion can (or should) end up in S60 but it's nice to know that it will at least be seen.
But also, as a developer I find it interesting to see what new things are coming out of S60, what other users think of them and what new things they would like to see.
Posted by: James | January 30, 2007 02:41 PMAlexandre: good comments, agreed. Although, one must recognize that when asking feedback from ultra-advanced-users, you must be extra careful not to build an ultra-geek-device that would alienate the other customers.
> Pay attention to the "we-are-not-the-nokia-support-blogs" dramatic replies:-)
I will. I was having a bad day back then...
Posted by: Tommi Vilkamo | January 30, 2007 07:32 PMTommi - I enjoy your blog and helped pull me from the abyss of Blackberry back to Nokia. I love my E61 but some things that could be better are:
1. First impression of it - slower than I'd like, I know the processors will get faster but the lag betwen hitting key and seeing the results... too long
2. I look after IT things for a global org and the lack of global consistency across Nokia makes life hard for me - firmware versions lag in some countries by many months
I didn't mean to complain, I love the site and the E61
...good luck in the new job
Posted by: Gaz | January 31, 2007 10:02 AMThanks Gaz.
1. Can't help E61, but forthcoming devices (starting from N76, N95, etc)are faster
Posted by: Tommi Vilkamo | January 31, 2007 11:59 AM2. Good point.
Dear Tommi,
I am a great fan of your page and visit it quite regularly :o)
As you deal with mobile applications (with focus on my e61!)
I think it might interest you and other eddicteds that FON (you know, this huge WiFi Community out there) has launched a beta testing for their Symbian smart client that will connect you to all FONspots which are already over 75.000 worldwide! If you are interested, send an email to .
Happy to read more on pages,
Posted by: Florian | February 1, 2007 04:17 PMFlorian
If you are asking for some topics to blog about then I have a few suggestioins of things I would like to know more about.
1. Transfer of my contacts from my current phone (E61) to my older back up 6682. There is a built in app on both phones but it only transfers info forward to newer phones not backward to older phones.
2. I have to have a minimum of 2 different phone books that I need to keep with me, one is personal/work contacts and the other are all my sales/clients. I can now only have my personal/work contacts but would like to find a way to also have my sales/clients info with me in the same phone at the same time. I need the name to pop up for caller ID also. So if you know of a program that will do that, blogging about it would be great.
3. A program that will sync my ACT! sales/client database with my phone would be great. Like into that second phone book.
That's all I can think of for now. Thanks for asking for suggestions. It makes the reader feel like you really want to know what we want.
Have a nice weekend,
Posted by: Jeb | February 2, 2007 09:55 PMJeb
Jeb,
Thanks for the suggestions, but I'm sorry - there's not much I have to say about these:
1. You can't (without using a PC in between). In your combination, Data Transfer app works only 1-way. We built the 2-way synchronization to S60 3rd Edition; it was not technically possible until that.
2. Hmm... I haven't heard about such, but go check www.my-symbian.com
3. Never heard about ACT! database :)
Posted by: Tommi Vilkamo | February 5, 2007 09:56 AMProposal for Bloging:
Where is the Nokie E70 Firmware 3.x ?
This site claims, it exists, but it is nowhere to be found?
Need beta tester!? Pick me! :-)
Posted by: Aron | February 5, 2007 10:40 AMReards:
Aron