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May 17, 2007 Convergence a Single Point of Failure? Posted by Dameon Welch-Abernathy at 09:42 PM | Categories: Commentary

This video has been posted on the S60 blogs a couple of times already (Thanks to Carol for reminding me):

If you're not interested in watching the video, it basically extols the virtues of Japanese cell phones and how "behind the times" the rest of the world is because of how the cell phone is so integrated into their lives. A Japanese mobile phone is one or more of the following:

1. A wallet--it's tied to some sort of electronic payment system
2. A way to consume MANGA--extremely important
3. Your way to check-in at the airport for a flight
4. Your keys for your house
5. Your work badge/access card
6. Your cinema tickets
7. Your public transport pass
8. A fingerprint authentication device
9. A face recognition/authentication device
10. Your coupon at stores
11. A way to experience scents
12. A fashion consultant
13. Your video iPod with access to live TV
14. A mobile GPS
15. A reader for 1D and 2D codes for marketing and even on fruit and veg labels

That is a lot of integrated functionality that is really the epitome of convergence. But it made me realize that everything on a single device represents a huge single point of failure: what happens when you lose your device?

One of the features we tout on the Enterprise Solutions side of the house with Nokia Intellisync Mobile Suite is the ability to remotely wipe a phone that has been lost. That takes care of the confidentiality problem, assuming a similar service exists in Japan. Now you've got a problem: unless you can easily replace the phone and get the various parts of your identity copied onto the phone easily, you are locked out of a lot of your life.

If all of that data is stored or at least constantly backed up on the network, it should be a relatively straightforward process. Certainly when your device is managed through Intellisync Mobile Suite, that is the case. How quick is that restore process and what are you supposed to do in the meantime? How do you manage all this stuff on a large scale?

The other problem I can see occurring with a converged device is one of battery life. When you have all that functionality in one device, how do you keep the device charged long enough to do anything? And the question of what do you do while the device is charging still remains.

It is clear that true convergence is going to require a lot more than just cramming more and more stuff into a device. There needs to be a whole supporting infrastructure around it not only to make the convergence more useful, but to gracefully recover in the event of a failure.

I'm sure there's some part of this picture I missed. I'd love to hear your thoughts and comments, please post them in the comments.


Permalink |

Comments

I heard that Japan has phone charging stations all over the place.

Posted by: Al | May 17, 2007 11:40 PM

Hopefully they have one (or two) standards for phone charging. Nokia alone has two standards, let alone what the other manufacturers have.

Posted by: PhoneBoy [TypeKey Profile Page] | May 18, 2007 12:43 AM

It is true they have mobile phone chargers available in many places. There are portable chargers with regular batteries in them available in most convenience stores. The types of chargers available are only for the most popular mobiles though. There are a couple of charger connection types but not all are available.

Posted by: Kevin | May 18, 2007 08:59 AM

I really don't think that battery life is the main issue, as wireless charging will probably be available soon (it has already been tested) - so noone will have to worry about charging, it will happen automatically. Though, I agree that in non-japanesee reality noone is ready for such convergence yet,and I don't only mean devices and technology but also people and their habits etc.

Posted by: bamberro | May 18, 2007 10:04 AM

I'm not convinced having everything in one device really is a problem. Sure if you lose that you lose everything, but then again people often tend to keep their wallet + keys + phone on them in the same place anyway (a pocket, a jacket or a handbag for example). If there's a hole in their pocket, they get robbed or forget their handbag then the chances are they lose all these items at once anyway. And if I'm going to lose my money and keys I'd rather lose them on a phone which can be locked by a code (or fingerprint) and remotely disabled and wiped by the network operator (assuming of course that there is some kind of backup of my data ;-P) so nobody else can use it.

As for doorlocks and dead batteries or lost phones I think there are ways around this. I've seen doors that can be unlocked by a PIN code (like you sometimes get in hotels) as well as an electronic key. If you lose the key (or in this case phone) you can still use the PIN as a back up.

Posted by: James | May 18, 2007 11:19 AM

The main advantage of separate keys, credit cards, drivers license cards and whatnot is that nobody else has control over them. Ok, sometimes people loose them or their wallet gets nicked, but if that particular problem was that bad, a solution would have been found. In reality, I never hear people complain that they loose they keys, cards, wallets all the time. If there isn't a problem, nobody is going to look for a solution.

Then there's the associated cost. Having a wallet in your pocket is almost free, and replacing it and the cards is not that expensive either. A competing service must therefore be very inexpensive as well. But given the inherent dangers in storing all your personal identity data on a network, such solutions won't come cheap. It might work for gimmicky stuff like loyalty cards, but for important things like a drivers license or a credit card? I don't see that happening for a long time.

Posted by: Sander van der Wal | May 18, 2007 12:20 PM

interesting point of view there. I wish we had that level of convergence over here in india .. With one of the fastest growing gsm markets and the number of mobile phone users way past those of landlines...it is only a matter of time before we go the japan way.. but the question is ...how long ?

For a review of "social" networking tools jaiku v/s twitter ..check out my blog.

Posted by: Ray | May 18, 2007 03:42 PM


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