July 27, 2006 Cutting corners? Posted by at 02:30 PM | Categories: Accessibility, User Observations

Related to my previous entry, I'm thinking of ways of improving the everyday use of the S60 device, making it more efficient. We, as users, tend to do things the way we are used to, repeating the same patterns and routines again and again. This is quite natural and part in learning and memorizing how to use a complex environment designed to perform a huge number of different tasks (and S60 qualifies here!). These patterns may occur in the navigation ("Open menu, scroll down, enter folder, scroll, open application") or inside various applications.

Sometimes these patterns may feel natural, sometimes we don't even notice their existence - and sometimes they repeatedly annoy us ("Why haven't they come up with a better way to add a simple smiley to an SMS!").

In a perfect world, good design and extensive research makes the UI easy, intuitive and efficient to use from the very first release. Then there's the real world with all the time and resource constraints. However, application developers should have an open eye toward user feedback, always eager doing it a bit better next time.

Can you identify patterns in your everyday use, things you repeat that may not be the most efficient way of getting the task done? Why do you repeat them - because you don't know a better way? Or are you limited by the UI and the environment?

And, do you know how to work around the problem?


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Comments

> "Why haven't they come up with a better way to add a simple smiley to an SMS!"

With T9, the 1 key is used for punctuation. Press it once, then * will scroll through the choices.

But for smileys, press 1 twice for :)
Press * for :(
Press * for ;)
Press * for :*

Posted by: Hugo | July 27, 2006 08:39 PM

I have just blogged about something that really pisses me off on all Symbian phones (S60 and UIQ both alike). Please read here.

I have a huge beef with Bluetooth/IrDA attachments ending up on "Messaging" instead of the normal filesystem. It just doesn't make sense ending up on Messaging. It is extremely limiting. Please read my blog for more explanation and examples.

Posted by: Eugenia | August 1, 2006 12:33 AM

Hi,
having come to Symbian on Siemens SX1 from a Palm Tungsten T, I basically enjoyed the UI very much.

Anyways, IMHO, the biggest challenge of UI design is making the obvious easily findable. I wrote about that a few weeks ago on my own blog:
http://tamspalm.tamoggemon.com/2006/08/04/on-making-the-much-needed-obvious/

Best regards
Tam Hanna

Posted by: Tam Hanna | August 11, 2006 08:36 PM


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