S60 Open to new features

Hello,

Sorry to hear that you have experienced problems with your Truphone account. The support team do not have any support requests currently in our inbox detailing the problem you describe.

Please can you pop an email to support@truphone.com including your account details so we can look into this.

Many Thanks
Dave
Truphone Support Team

Thank you!

Excellent service!

I wrote my blog post 3:07pm, got the blog comment from Dave 4:45pm, I emailed to support 6:52pm and got reply 7:33pm and my truephone is working installed and active now 8pm.

Got to try this for few days. Unfortunate incident that my original service request got lost.

A note I wrote to friends about my experience with Truphone (version 2. something mind you...)
I live in Indonesia, Rp. 100.000 is about $10.

Fired up the 3G VoIP on my handphone at lunch today. Called my sister’s house in France, we spoke for an hour as I had lunch and as I also walked about two miles through outdoor markets and side streets.

Data counters on my phone at the 60 minute mark were 21.4 megs total, about half upstream and half downstream.

So on my 3G plan from ProXL, Rp. 100.000 for 250 MB/month; the hour-long call cost me less than a dollar.

My VoIP provider gives me free calling to all landlines in 40 countries until July. And free calls to all cellphones in 40 countries that aren’t using the caller-pays-cellular model. USA for example…

I had stereo earphones in the whole time; connection was rock solid. Was nice to just let my sister ramble on as she had her morning tea and as I had lunch and wandered around.

Standard international long distance outdial from Indo is Rp. 6000/hour or about $40/hour. My call cost 8560 Rupiah for the hour. A multiplier of about 40.

Voice quality was as good or better than the normal international long distance. Only equipment used was a Nokia E70 handphone and some stereo headphones. You don’t worry about the cost of the call, you think about battery life on the phone.

For comparison, the cheapest call one can make from a household telephone in Indonesia, calling to another local residence, is Rp. 275/minute plus Rp. 150 per minute thereafter. So hourly, the cost is Rp. 9125 – about a dollar an hour.

So the VoIP to France from a handphone turns out to be cheaper than calling across the street with a landline.

3G + VoIP has the power to erase per-minute calling charges – local, long distance, or international.

Once you have experienced SIP, you too will have the epiphany about what a huge waste of money cellphone minutes are.

Thank you Ben!!! Great story from Indonesia.
The world is starting to get smaller also for cell phone users.

When I lived in Japan (1994) I read few days old stock information from international newspaper. They had 3 stocks (out of 100) from Finland mentioned. No internet and naturally no internet calls. That stock info was all home country info I was able find from media. I didn't call home to Finland that often, calls were extremely expensive.

When I lived in China (2000) we used international calling card (IP) with fixed phone for personal calls to get them cheaper and way stayed connected quite ok.

When traveled around the world (2005) I made very cheap IP calls from internet cafes. They are everywhere. My Nokia 6600 was for SMS and calendar usage. WiFi S60 was not available then.

Now two years later, VoIP is finally starting to take first steps to mobile. Most of the S60 devices have Wifi. When does VoIP go to mainstream? It will happen before I move abroad again.

People have a right to call anywhere from any place with reasonable fixed monthly fee regardless of the device they use.

Well i complained to truphone about receiving calls from a geographic landline like two weeks ago and looks like they've forgotten about it now. it was so easy for me to contact home with that number but now i fear that its gone. They havent been in touch and their engineers haven't been able to fix the problem. Also, their new client doesnt work for me.

Hi Zainuddin Zafar,

We would like to apologise for the delay in resolving this issue. Our partner has informed us that this problem has now been resolved! Your friends/family/colleagues who choose to hide their caller identification, will now be able to call your Truphone without hearing this message.

(There was recently an issue whereby some landlines would hear the following message when calling a Truphone user, with their caller identification withheld: “This number does not accept unidentified calls; please input your number starting with the area code”)

Sorry also to hear that you have experienced a problem with the sneak preview of the new Truphone client...please let us know of your experience by email: support@truphone.com We would love to rectify any problems before the full beta release!

Dave Watson – Truphone Support Team