Quick tip: Getting TRK support issues solved faster
Frequently when customers contact us in support due to problems debugging with TRK, a fair amount of time is spent gathering the information needed to diagnose the problem. One of the most common requests by us is to see the TRK communications log from the offending project.
So to cut down on the back and forth time, when logging a support request on a TRK issue you could enable the TRK communications log from the Debug configuration and send that in with the initial report. Here is a screenshot that shows where to enable the log in the Debug configuration:
With this enabled, you should see the communication log in the Console View. If you’re having troubles seeing the log in the Console View, you can always open a new log from the “Open Console” pulldown:
