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Dean Andrews is author of "101 Cool Smartphone Techniques" – a how-to tips book for S60 phone owners. Mr. Andrews has written hundreds of articles covering high-technology. He works at Nokia in the Enterprise Solutions group. |
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All next week I'll be in Tampere, Finland meeting with people about the future of mobile email. I'll bring my own personal opinions on what's good and bad about mobile email and lots of data on successes and failures of products past and current. But, there's one thing I'm missing. And, here's where you come in.
I'm missing direct feedback from end users of mobile email. And, when I say direct I mean unfiltered by market research, focus groups, and product requirements documents.
So, what do you love about mobile email? What is frustrating? And, what do you hate about it?
When do you use mobile email most? Where? How would you improve your mobile email experience?
Also, assuming there were no technical barriers to overcome, what would you want your mobile email experience to be like? How would you interact with it? What features would you like to see? And how would your mobile email best integrate into everything else your device does?
If you ever felt your input on something was unheard or undervalued, here's your chance. I'll include the comments posted here in the discussions next week.
The stage is yours. The microphone is in your hands.
I'm listening.
Comments
I can't resist. The first thing, and I can confirm this wasn't fixed with FP1, is that if you're using the built-in email app set to download at specific times, and the network is unavailable at one of those times, the device disables auto-retreival, with only a short pop-up alerting you to this. If your phone was in your pocket, you would have no clue (other than the silent inbox) that it was disabled.
I posted about this here: http://symbianguru.typepad.com/welcome/2007/01/nokias_email_ap.html
The other issue that I have is no HTML emails. That's something that S60 should support out of the box.
Posted by: Ricky Cadden | August 3, 2007 05:15 PMI am an E61i user and I am happy with it, mail for exchange in the phone works great but at time to send an email it takes a long time to be sent, instead using blackberry connect email experience is faster, at time to send an email; is sent inmediately the negative point using blackberry connect is that there is not possible to attach a file or document in order to send it as attachment.
Regards
Posted by: Valmore | August 3, 2007 05:20 PMI use the G Mail Java application for my mobile email for several reasons:
1. I can search every single email message I've ever received or sent, server side search. Windows Mobile 6 has this with their Exchange integration.
2. I have access to all my contacts, again they are sitting on a server.
3. Windows Mobile 6 has HTML based email so you see font styles, tables, embedded pictures, etc.
4. In this day and age we all have multiple accounts, yet I can only see one on my home screen. Is there no separation between personal and business?
5. G Mail has threaded email which makes conversations dead simple to understand and keep track of.
6. Speech to text. I want to dictate emails. Please.
7. Buy Mobical. Steve Litchfield did an awesome review of the company here:
http://www.allaboutsymbian.com/features/item/Who_needs_Outlook_Syncing_to_Mobicalnet.php
They enable consumers to break from the Outlook stranglehold and have access to their email on a large screen connected to a full size computer on any device connected to the internet. People laughed at the Foleo, but businessmen who live and breathe email will pick it up faster than you can imagine.
Now as for answering your questions:
I use mobile email whenever I have more than 60 seconds of down time. I don't like push email since that is too intrusive, I would rather check it at my leisure even if that means not finding anything significant.
I'll be in Helsiki, let me knoow if you want to grab a drink: +358 46 847 79 59
PS: The CAPTCHA's on the S60 blogs are mind bendingly difficult. I had to submit this comment 3 times.
Posted by: Stefan Constantinescu | August 3, 2007 05:20 PMto be quick, i need :
- HTML messages with images and hyperlinks
- Built-in File Explorer
- Advanced rules and filters allowing selective message download
- Open and browse ZIP and RAR archives (without any 3rd party application)
- Improve support for various character encoding - Western, - Cyrillic, Central European, etc
- Improve duration of Scheduled message download
- Export/Import settings
- improved compatibility with Gmail
that's it for now ;)
Posted by: SlipKoRnSaad | August 3, 2007 05:55 PMThe Gmail app provides a pretty solid mobile email experience, albeit one that's better for reading than responding. The ability to search old messages has come in particularly useful for me on more than one occasion.
The most frustrating aspect, for me, of mobile email at the moment is the inability to get push email solutions (BlackBerry in particular) on N-series devices. Just because somebody has an N-series phone doesn't mean they don't want push email, though that point's probably been expressed enough elsewhere :)
Posted by: Carlo Longino | August 3, 2007 07:47 PMI don't use mobile email apps. I just use Jaiku and Twitter and check my email from my desktop.
Posted by: Roland Tanglao | August 4, 2007 12:02 AMOh I did try to use the mobile Nokia N series mail app and it's really hard to configure even for technical people. the once or twice a year when I need mobile email, I use gmail from the browser.
Posted by: Roland Tanglao | August 4, 2007 12:04 AM- Improved security support: I couldn't read my PGP-encrypted e-mails, thus, I used S/MIME encoding. That didn't work, either.
Posted by: Tote | August 4, 2007 12:11 AM- Use of emoticons in e-mails.
i hate the fact that when you delete the email from a pop3 account set up on your phone ..you actually have to delete it from the pop3 server too..otherwise there's an ugly stub of the email left in your phones email folder.
Posted by: Ray | August 4, 2007 02:25 AMIMHO, what we lack:
- HTML (specially for mail comming from nasty clients that can't build a decent text version of it)
- Folder support (IMAP, Exchange etc)
- And the one I think would be easier to get: At least in my Eseries S60v3 (no FP1) I can't get decent fetch time configurations with previews, e.g. with IMAP I can set little intervals for fetch, some like 5 minutes (although it actually seems to use the IDLE command and fetch in a push-style) but it only downloads the headers while using POP I can set it to download the start of the message (e.g. 10kB) but the smallest autofetch inverval I can set is 30 minutes.
Posted by: Ricardo | August 4, 2007 03:36 AM1)The above list of requests is so big, so I'm restricting myself to a humble one: make email notification REALLY work. I was testing that on E90, 6110navi and N95, but no chance.
Posted by: Horia Stanescu | August 4, 2007 05:05 AM2)I'm fed up with that Nokia BB client which is very bad. No possibility to save or forward the attachments.
I totally agree with Horia.
Regards
Posted by: Valmore | August 4, 2007 07:09 AMI use Gmail through the built-in app on my E61i.
Posted by: mjbr | August 4, 2007 11:46 AMConsidering the current limitations on mobiles, Im very satisfied with s60's. Great job!
However, I do miss the chance to be able to retrieve specific e-mail message(s) from gmail server, when needed, without having to download them all or keeping them saved in the phone, e.g. all messages from a sender or with the word "x" on subject, etc. This is probably not yet feasible technically speaking, but future will be nice to us.
I could probably do that with the app from Gmail, but I prefer to use built-in apps...
Agree with most of the comments here.
Would really like handling of invitations for scheduling from users on Outlook clients. e.g. I get the invite and on half the push email systems for S60 the invite is unreadable. Tie in standard calendar invitation formats into the calendar.
HTML email!
POP/IMAP push services. Blackberry does it with GMAIL and Yahoo Mail - INSTANT notfication of emails - no longer the 2-5 min delay of it checking the box. Can't Nokia get a built in push mechanism for the mail client that doesn't ask me or have to have me connect each time I want new email. I want that same BB functionality without having to pay for BB data!
Posted by: NickP | August 5, 2007 12:36 AMI use N73 and mail for exchange and in general I am very happy with it. Only few requests
Posted by: Jukka | August 7, 2007 09:37 AM-html e-mail
-synchronisation of notes
-Some contact fields, in particular additional phone numbers, are not synchronised
-when password expires it would be nice if it prompted for a new password instead of having to dig into menus to change it
I've been using Nokia Intellisync Wireless Email and I think it's the perfect corporate e-mail solution. However, it would be nice if standalone POP3-users, who are not part of any corporate network, could use Nokia Intellisync.
Also, if there would be a Nokia Intellisync "Lite" version or something like that available, something that wouldn't require a secure gateway or could be installed on the same server as the mail server (Exchange, Lotus and etc.)
Cheers, thanks for a great blog-site!
Posted by: Magnus | August 7, 2007 04:29 PM1. Auto text - just like the blackberry, especially for correcting mistakes.
2. Double space facility just like blackberry i.e. push space bar twice it puts a "." in and capitalises next sentece.
3. Way better search on the device. Mail for Exchange is not included in the on device search software from Nokia! It needs to be quicker, too.
4. Full HTML email support
5. Absolute control over emal notification i.e. I want to be able to set how many times the device vibrates or repeats a sound.
6. Flagging of email. What is with developers for mobile devices? Email is handled on the move. Outlook provides email management yet everyone seems to forget more email is dealt with on a mobile device where the need for management features is needed far more!
7. Colour coding of emails to go with flagging!
8. Voice email i.e. ability to record long voice notes and email them in a variety of formats.
9. Full voice support for reading multiple emails, hands free, especially over bluetooth. I want to drive and listen to my emails being read out automatically over bluetooth car kit.
10. 1000% increase in speed of email! Please use a blackberry guys and note how quickly you can scroll though messages as well as reply to them. I can reply to 3 emails in the time it takes me to reply to 1 on ANY symbian device because the apps are very slow to respond. Email needs to be ultra rapid.
11. Auto BCC facility for archiving purposes.
Posted by: Stefan | August 10, 2007 02:54 AMI only use WiFi for data since I have expensive cellular data. The group connection didn't work with my home Actiontec DSL modem or with the Symbol access points at work. I got tired of switching acess points so I renamed my home WiFi SSID to be identical to work. Why do I have to change access points seperately for Incoming and Outgoing e-mail? I should be able to set the access point in one location.
I will reply to mobile e-mail using the keyboard of my E61, but I keep it short. Long replies are always done from a PC. I mostly use mobile e-mail to delete all the spam and junk e-mails so when I get home my inbox has only information I am interested in. The ability to rapidly delete e-mail could be improved, especially with a POP3 account.
As others have mentioned HTML e-mail would be nice, as would not disabling auto-retrieval when the access point isn't available. Spell checking would help many people. I have Outlook to auto-spell check my mail before sending.
I like the fact that with an IMAP account I can change read status back to unread. I can't get Thunderbird on my PC to do that.
Posted by: Jim | September 7, 2007 04:38 AMHey Jim, I use the m key ;-)
Posted by: axL | September 25, 2007 05:00 PMgod luck,
axL
Hey Jim,
Posted by: axL | September 25, 2007 05:01 PMconsider to use the m key in thunderbird ;-)
god luck,
axL
This is far too late for your trip to Tampere... but in case you're still watching this thread, here's my two cents (as previously voiced to Dan Shugrue):
On my E62, I found the built-in email app to be unusable, but since I switched to Profimail I'm basically happy. What does Profimail do right that the built-in client does not?
* It renders HTML email, and reasonably well at that.
* It is FAST. I can plow through 20 new messages in a 10-min subway ride. I can page up/down on long messages.
* Its retrieval scheduler doesn't mysteriously go to "offline" mode
* It hasn't choked on a large mailbox... yet. :)
Downsides to Profimail? It doesn't integrate with the idle screen, or the dedicated E62 email button. The UI is very unusual and full of clashing colors. Etc.
But Profimail's shortcomings are all "surface" issues in my book. What it gets right (mostly) is the core functionality that an email road-warrior needs. I can actually use it EXCLUSIVELY for a week while traveling, and not feel like I should've brought a laptop. (Can't say that for the built-in client!)
Posted by: matt kangas | September 25, 2007 08:31 PM