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Comments(33)

1. Anonymous wrote September 11th, 2006 at 5:54 pm
   

   Just tested it with the E70 (Firmware 1.0610.05.06) and the phone got stuck in test mode (was visible on the phone screen). Now it can’t boot-up anymore - Nokia logo apears for a few sec and goes away.. looping. Any way to fix this?

2. Tommi Vilkamo wrote September 11th, 2006 at 6:30 pm
   

   Oh, that sucks.

   I really don’t know what you should do, but here’s an idea. Jukka once told me that you can do a real “format C:” by keeping the key combination “3″ + green + asterisk pressed while phone is booting. After that, you could try the firmware update again.

   Do it with your own risk - please don’t kill me if it doesn’t work…

3. jep wrote September 11th, 2006 at 7:38 pm
   

   Same happend to me, ouch!
   Back to T39.

4. Jukka wrote September 11th, 2006 at 7:50 pm
   

   Ouch, indeed Does the “format C:” help in your case?

5. Steve Litchfield wrote September 11th, 2006 at 9:43 pm
   

   Wayhay, ….. screech! Err… I was heading gung-ho for the update for my E70 and then skidded to a halt. Anybody actually *successfully* flashed an E70? When I connect mine, it says ‘no updates available’, even though it’s not a network-locked unit….. Wierd…

   Steve

6. pillar wrote September 11th, 2006 at 9:59 pm
   

   Same thing happened to me. Any way around this except going to the support center?

7. Bart wrote September 11th, 2006 at 10:06 pm
   

   For more horror stories:

   http://discussions.europe.nokia.com/discussions/board/message?board.id=swupdate&message.id=791

   Luckily I saw the comments here before I did the actual update (for which you need a Windows machine anyway so I wasn’t able to do this right away anyway :)).

   Are there going to be release notes for the new firmware?

   Let’s hope that Nokia can quickly pull the E70 update. I hope the won’t end up with heaps of those machines at their repair centers and close down the online update service…

8. viteks.lv wrote September 11th, 2006 at 10:09 pm
   

   Hi guys.
   I had a problem with update too.
   My device is E60.

   It stopped at stage when I got message Updating software (after download). Phone screen faded out slowly. I thought it died. Connection between PC and PHONE lost. Bit later I got message from software: “Software update failed. Do you want to try update it again?”
   After no signs of life I disconnected my phone. Still “dead”. After removing battrey for a few secs it switched on normally and there was still old firmware on the phone.

   Tried procedure for couple of times. Same effect.

   Then I decided to REMOVE SIM and tryed again from beginning. It started normally as previously. Tired of waiting and watching I left my phone alone with SoftUpdate Tool.
   When I came back after few minutes, it was restarting and SU tool said something like this: “Phone succesfully updated, and you can use it.”

   Nice. Happy End.

   My advice to remove a SIM card and try update in Offline state.

   P.S. Sorry for my english…

9. hecatae wrote September 11th, 2006 at 11:45 pm
   

   Just upgraded my Nokia E60 with no issues, had to use Windows XP to do it though.

10. Marc Fargas wrote September 12th, 2006 at 12:21 am
    

    It would have been nice to have a warning like that: “You mobile is configured for SPANISH and this upgrade is ENGLISH ONLY” ….. now I have an english phone that writes english…. nice …

11. Anonymous wrote September 12th, 2006 at 1:16 am
    

    here a screenshot of the Updater Software when it’s too late…

    http://www.flickr.com/photos/keepthebyte/240913552/

12. JP wrote September 12th, 2006 at 4:10 am
    

    Can someone tell me what the firmware version # the fatal E70 update is attempting to upgrade the phone TO? People have indicated what version from, but…

13. JP wrote September 12th, 2006 at 4:11 am
    

    FYI mine is:

    1.0610.05.07
    30-05-06

14. viteks.lv wrote September 12th, 2006 at 8:03 am
    

    If your phone loops boot screen try to switch it on without SIM, then with SIM but OFFLINE, then switch to General.

15. cavok wrote September 12th, 2006 at 10:22 am
    

    How can you select OFFLINE mode when the phone is just looping?

    Anyway, two broken E70’s here as well.

16. rauski wrote September 12th, 2006 at 10:30 am
    

    I installed software updater for my Nokia E60 yesterday. I checked and it found no updates. Today I tried again, it didn’t find anything new but now it had an option to re-install firmware. Yesterday there wasn’t such option available. Anybody tried re-installing?

17. Matt wrote September 12th, 2006 at 1:16 pm
    

    Nokia software update taken offline due to absolute balls up

18. Alexander Balakersky wrote September 12th, 2006 at 6:10 pm
    

    I have updated my E61 very successfuly yesterday. However, now reading about all the E70 horror stories, next time I’ll be waiting for a while until I see a lot of successful updates.
    Anyway, everything seems to be fine. No major gripes, and actually VOIP is working much better with Gizmo then it was on the original firmware.
    There is just one thing. Nokia, who was the @#$% that decided that on a smart phone that user should be able to use one-handed, it would be a good idea to create shortcuts that require 2 handed use. I am talking about Menu shortcuts. They have changed from just pressing a number key, to HOLDING DOWN blue arrow key and then pressing number key. That is crazy.
    Nokia, are you listening? Please get this fixed. Nokia should take usability lessons from Palm. No matter how much I don’t like Treo (all of them), one-handed usability is fantastic.
    Sorry to rant like that, but I got really @#$$% when I found this on my new firmware.

    THanks

19. igrec wrote September 12th, 2006 at 7:15 pm
    

    I killed my 6680… but updated fine my E60 !

20. frustrated wrote September 12th, 2006 at 8:28 pm
    

    I really do wonder why they release software that have definetly NOT passed any functionality testing? Why Nokia why? Why you are using end-users as beta testers? You want us to buy Sony-Ericsson instead?

21. Bart wrote September 12th, 2006 at 11:54 pm
    

    Sure this an awkward situation but give them a bit of a break. They are new to this and I for one really, really welcome this ‘do it yourself’ upgrade process. One of problems of Nokia when comparing them to similar offerings from, for example, SonyEricsson was the firmware update policy. With phones that have complete operating systems on them (like the S60 phones) quick and easy updates are imperative. Nokia is currently working to facilitate that and I whole heartily welcome this effort.

    What does disappoint me though is that the E70 update is still available online. You would almost think that the support people are all a bit masochistic All those poor E70s will need to be reflashed at Nokia…

22. JP wrote September 13th, 2006 at 2:11 am
    

    Give them a break? They’re supplying firmware that is killing E70 phones, even after the problem has been identified!!! These are business phones, meaning the people who own them use them, and rely heavily on them. It’s very sad that they’d release anything so spotty for public use, but to not immediately realize they’re going to be leaving lots of business customers without any means of e-mail or phone access is just plan awful, and totally unacceptable to any customer dishing out $450 or so for a cutting-edge smartphone. Not to mention it’s a real killer for brand loyalty…

23. te wrote September 13th, 2006 at 4:57 am
    

    I re-installed the same firmware on my E50 yesterday without any problem, didn’t have to change the profile to Offline or anything - it just worked. I was having a problem where it kept losing the timezone it was in on reboot with autoupdate enabled, reflashing it seems to have fixed the problem.

24. SP wrote September 13th, 2006 at 8:40 am
    

    It seems, that the updated fw is not available any more. No more killed phones…

25. Tommi Vilkamo wrote September 13th, 2006 at 10:26 am
    

    Urgh. Thanks everybody for posting comments and clarifying the situation. I hope Nokia will fix this asap. I can’t personally help you much, but here’s what I think:
    http://blogs.s60.com/tommi/2006/09/apology_for_nokia_software_upd.html

26. mk wrote September 13th, 2006 at 12:47 pm
    

    NSU doesn’t recognize my E60 in step2. Everything works fine, PC Suite profile over USB Cable, but NSU doesn’t work.

    1.0610.02.15
    12-04-06
    RM-49
    Nokia E60

27. Kimmo wrote September 14th, 2006 at 5:15 pm
    

    It seems that there is new and working firmware now, see
    http://discussions.europe.nokia.com/discussions/board/message?board.id=swupdate&message.id=791&view=by_date_ascending&page=7

28. Renato Lugarini wrote September 24th, 2006 at 8:08 pm
    

    Well E 60 firmware update went well (I mean
    phone still works) but:
    -what’s for? (haven’t seen any difference,
    improvement from before)
    -some programs even if backed-up did not
    work anymore on roll back and I had to re-install
    from scratch…

29. Jukka Eklund wrote September 24th, 2006 at 8:25 pm
    

    Renato, did you have your apps installed on phone memory or memory card? I think if you have them on card, backup doesn’t work often. I don’t know if that’s something that could fixed or do we just have to live with it.

30. Bart van Bragt wrote September 24th, 2006 at 8:30 pm
    

    Quite a few small issues have been fixed, VoIP (well, SIP :\) voice quality has been improved quite a bit, wifi support has been improved. The most important change for me is battery life though. The max that I could do on one charge was approx 60 hours, without 3G and without bluetooth. I updated last week, charged last thursday and the battery is still on 3 bars now (more than 60 hours later). This includes 3G and Bluetooth and also use of those features and wifi. Pretty impressive improvement. Battery life was my main disapointment with my E70.

31. Vic wrote October 2nd, 2006 at 8:40 pm
    

    Hi, does the firmware update speed up the E50 interface?

32. srin wrote January 31st, 2007 at 3:02 pm
    

    I’ve just tried to update my E70 and the computer lost
    connection with the phone near the end of the update, at which point the
    screen had ‘test’ and other such words in different sizes of writing.
    The computer said to remove the battery, which I did, but on replacing
    it the phone no longer works and continually reboots itself (the word
    NOKIA appears, then flashes, then it looks like it reboots).

    And whilst reading this, this error has just appeared on the computer
    screen:

    “Nokia Service Layer Host Process has encountered a problem and needs to
    close”

33. Tommi Vilkamo wrote January 31st, 2007 at 4:32 pm
    

    Srin: ouch. If you can’t get it reflashed, I can’t think of anything else than taking it to a service center.

Comments(14)

1. Momchil Karabulev wrote September 5th, 2006 at 12:29 pm
   

   actually there was already support for 6131. now i’m trying my e61 but the updater says that there is no software update…

2. Marc wrote September 5th, 2006 at 1:31 pm
   

   Oh,
   still no e-series… It’s strange that bussiness phones are the last ones to get that!!! Specially knowing that there’s trouble with the firmware on the e-series on sale! (and that you can’t install blackberry connect without an updated firmware …)

   Any “”planned”" release date for e-series software update?

   Cheers,
   Marc.

3. revs wrote September 5th, 2006 at 1:48 pm
   

   my guess is that they add the phones as updates become available for them

4. Horia Stanescu wrote September 5th, 2006 at 2:02 pm
   

   At least Nokia E61 is recongnised by the new version of NSU; unfortunately, no update available as yet.

5. Zainuddin Zafar wrote September 5th, 2006 at 5:17 pm
   

   Updates for Series 40 phones such as the 6270 should be available too!

6. Abhishek wrote September 6th, 2006 at 9:01 am
   

   software from these symbian sites (s-gear,s-one) somehow just cant be installed on my N91 … why ?

7. Tommi Vilkamo wrote September 6th, 2006 at 11:29 am
   

   Abhishek, you are probably trying to install old Series 60 applications to your N91. They don’t work as such in S60 3rd Edition devices, such as N91. The application catalogue for S60 3rd Edition is growing pretty fast - here’s a good starting point: http://my-symbian.com/main/index6.php?cat=6

8. akBoom wrote September 7th, 2006 at 5:30 pm
   

   Has anyone got the latest version of the software updater app working on their PC? I installed the latest version 1.08.08 I think and the app starts and just waits at the “starting application” message. One can’t even shut it down without the task manager. There is another process running in the background which screws up the entire PC, some nslxxxxx.exe

   Boom

9. horia stanescu wrote September 11th, 2006 at 1:53 pm
   

   E-series NSU available from today.
   that’s great news, thanks Nokia!

10. Tommi Vilkamo wrote September 11th, 2006 at 3:27 pm
    

    Horia: really? Where? I can’t see them in http://www.nokia.co.uk/softwareupdate yet…

11. Marc Fargas wrote September 11th, 2006 at 3:54 pm
    

    http://europe.nokia.com/softwareupdate

    It’s on the global site, maybe there’s some update pending on UK.

12. akBoom wrote September 22nd, 2006 at 4:08 pm
    

    Finally got SW updater working. For some reason it would not work on my laptop, may be firewall or AV utilities were causing problems. I tried it on our server and it worked in a shot.

    Updated my N91 and 6681, pretty cool!!!

    Boom

13. Mike wrote October 1st, 2006 at 8:54 pm
    

    why N91 doesn’t support A2DP?!
    it is suppose to enquired?
    are there any upgrades or adaptors to support N91’s Bluetooth ?
    i have 3 stereo headset and it is not working at all in stereo mode~

14. hany wrote November 30th, 2006 at 3:20 pm
    

    s